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AN UPDATE ON FACE COVERINGS TO OUR VICTORIAN COMMUNITY

To all our customers,

The recent spread of cases in Victoria, subsequent lockdown and statement on face coverings are unfortunate reminders that we all continue to live with COVID-19.

For all Australian supermarkets, the safety and wellbeing of our customers, teams and communities remains our top priority, just as it always has been.

The Victorian Government has updated its advice on the use of face coverings to the following: “The Chief Health Officer states that people living in Melbourne and Mitchell Shire are required to wear a face covering from 11.59pm on Wednesday 22 July when leaving their home, unless a lawful exception applies.”

To ensure we are following government guidelines, we expect all customers to be wearing a face covering in our stores, unless a lawful exception applies to you. Masks have also become compulsory for our team members, unless they too have an exception.

Each of our stores has a number of measures in place for everyone’s ongoing safety, including social distancing and enhanced cleaning and hygiene practices. We ask that you continue to tightly adhere to social distancing guidelines, wash or sanitise your hands before you come into store, use contactless payment wherever you can, remember to avoid touching your face (with or without a mask) and cough and sneeze into a tissue or your elbow.

Finally, it’s important that you don’t come into a store if you feel unwell, should be in mandatory isolation or have been in contact with a confirmed or suspected case of COVID-19. All our Victorian team members have also been asked to not come to work if they feel unwell.

Please continue to treat our teams with the respect and courtesy they all deserve. We thank you for your ongoing patience and support as together we do all we can to keep our communities safe.

WORKING TOGETHER TO KEEP ALL VICTORIANS SAFE

To all our customers,



The recent spread of cases in Victoria is an unfortunate reminder that we all continue to live with COVID-19.

For all Australian supermarkets, the safety and wellbeing of our customers, teams and communities remains our top priority, just as it always has been.

Each of our stores has a number of measures in place for everyone’s ongoing safety, including social distancing and enhanced cleaning and hygiene practices. We ask that you continue to tightly adhere to social distancing guidelines, wash or sanitise your hands before you come into store, use contactless payment wherever you can and remember to avoid touching your face (with or without a mask) and cough and sneeze into a tissue or your elbow.

The Victorian Government has updated its advice on the use of masks to the following:

“ The Chief Health Officer recommends that adults living in the Melbourne metropolitan area or Mitchell Shire wear a face mask when outside your home if it is difficult to keep 1.5 metres apart from other people.”

The advice also remains that physical distancing and regular hand washing remain the best defence against COVID-19.

As masks are optional, it’s not compulsory to wear one in our stores in these areas. However, if you are in any doubt, or would simply feel more comfortable, please do wear a mask when you come into store. This is the same guidance we have given to our teams, and we have provided them with masks to wear as an option.

While we welcome you wearing a mask if you choose, please don’t be judgemental of others who choose not to, whether team members or other customers. It is an individual decision and we ask that you respect the choice of others.

It’s also a reminder that thousands of our fellow Australians are working tirelessly in our stores every day to help you. Please continue to treat our teams with the respect and courtesy they all deserve.

Finally, it’s important that you don’t come into a store if you feel unwell, should be in mandatory isolation or have been in contact with a confirmed or suspected case of COVID-19. All our Victorian team members have also been asked to not come to work if they feel unwell.

Thank you for your ongoing patience and support as together we do all we can to keep our communities safe.

AN IMPORTANT MESSAGE TO OUR CUSTOMERS ABOUT STOCK SHORTAGES

To all our customers,

All our independently owned FoodWorks stores across Australia are working as hard as possible to bring you and your family the food and essentials you need.

They are family owned business’ and understand the stress and anxiety the current environment has brought to all Australian households. Please be courteous and patient with the many team members working as hard a possible to bring you what you need.

We want you to assure you that every store, in every community, in every town, is committed to getting you the products you need as fast as possible, but there are going to be shortages.

Please, stick to any product limits your Local FoodWorks has initiated. Look after yourselves, and each other, and please be patient as stores work towards bringing you the best outcome possible.

 

AN IMPORTANT MESSAGE TO OUR CUSTOMERS ABOUT OUR CATALOGUES

We understand our customers use the many variations of the FoodWorks catalogues to plan a weekly shop.

With the unprecedented demand for products, and shortage of supply, we have seen customers being disappointed when an advertised line is not available in their local store. While we will continue to run our usual weekly promotions instore, we have decided to stop all catalogues until we can be sure all advertised products will be available to you.

We are sincerely sorry for the inconvenience this may cause. Please, stay Local and continue to shop at your local FoodWorks.